HELP THAT EXISTS TODAY
Support & safety
Find public guidance, signed-in safety tools, answers to common questions, and help when the app is unavailable.
Create accountRead the safety guidance
Learn how blocking, reporting, eligible appeals, direct-message privacy choices, room roles, protected media, and account security work.
Open Safety guidanceUse signed-in safety tools
Report, block, and eligible appeal tools require a signed-in account. A public email or contact form is not available yet.
Open signed-in Safety centreCheck app availability
The service-unavailable page offers safe retry and return actions. It shows a service-status link only when an exact external destination has been separately approved.
Open app availability helpFind common answers
The FAQ covers accounts, rooms, direct messages, privacy, moderation, gifts, and coins.
Read the FAQ